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March 31st, 2005

Pounds & Dollars – Part II

So you'd like to know what happened with the international check fiasco. Here's the latest and, hopefully, the finale.

I finally talked to Dave again late Thursday; he was the nice guy who was looking into it for me. He said he was getting the check sent back, it would come to me or him, and I'd have to come in and do it again - the right way this time, hopefully. He also noted, because I asked more than once, that they would remove the $4 charge.

What really pissed me off is that Saturday I got a letter from MPBI that said something like "International checks cannot be deposited as regular money" and telling me they were pulling the amount and charging me $4. No motherfucking shit, sherlocks, try telling your fucking employees that. I did not try to deposit an international check like a regular check - the fucking dimwit behind the counter did.

As of Wednesday the $4 charge was still there, though my $460 has finally gone through and been put in as it should have. I just called and spoke to someone at their Customer Service Center in Shreveport and now she is looking into it (the charge) - says someone went into the account the other day and fixed everything else, but obviously didn't remove the charge. Yeah, obviously.

Dave called again yesterday and I told him the $4 charge was still on there and he said he'd "take care of it". As of this morning it is gone and it appears everything is now as it should be.

I am currently working on my letter of complaint to the main offices because this kind of incompetence and ignorance is unacceptable.

And that's that. If you have an international check to cash or deposit, please, for the love of all things holy and sacred, make sure the person you are dealing with knows what they are doing; ask to speak to a manager and have them double-check it. No one wants to deal with this kind of headache.

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