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May 23rd, 2006

Bite My Ass, SOE

I have been playing Everquest as a paying customer since 2001; up until EQII was released I purchased every expansion pack and stuck around for every monthly fee increase.

When Everquest II came out in 2004, I was on the very first day and shelled out a few extra bucks to get the Station Access "full package". I have subsequently purchased every expansion pack, and every fun pack Sony Online Entertainment (SOE) has released in the past two years.

After five years and hundreds of dollars, I consider myself a loyal, long-time customer. And how does SOE appreciate their long-time customers? Let me tell you.

As mentioned in a previous post, I've lost my credit card. I finally got the new one in last night and was going and changing the credit card on all of my automatic withdrawal accounts (World of Warcraft, Everquest, Sirius, GoDaddy, etc.). It was a simple matter, obviously, until I attempted to change the billing information for my SOE account. I couldn't find where to do it.

Finally, a Help section informed me that if I had Station Access I would have to cancel my subscription and then remember to start up a new subscription at the end of the billing cycle. *blink blink* Wah...?

I wouldn't lose my characters, but I'd better remember to get in there and set it back up at the right time! I couldn't understand it; it was so stupid. How hard could it be to allow me to change my billable credit card?

I griped about it all evening and when The Worm heard me, he stated, "You know why they do it that way, don't you?"

I shook my head, figuring their web developers were just idiots.

"Remember, Station Access prices went up a year or so ago, but it didn't affect those who already had Station Access, like us."

And it dawned on me; they were forcing me - a longtime customer, obviously, if I was paying original Station Access fees - to take on the new fee. Yes, it's only $3 more a month, but that isn't the point. It's the principle of it. It's shitty. It's underhanded and sneaky. And it's sure as fuck not like SOE needs the money!! From Everquest alone they're raking in millions.

A July 2003 article I found has the original Everquest with 430,000 subscribers. EQII may be somewhat less, but, trust me, they aren't hurting.

It's a dirty, really-fucking-shitty way to treat your customers, imo. And if I didn't love the goddamn game so much, I'd of left and stopped putting up with their bullshit years ago. SOE, you fucking suck.

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